On August 4, I ordered two dresses from New York & Company.
On August 10, the dresses were delivered. I tried on both dresses and they were too big.
On August 11, I sent the dresses back via USPS (United States Postal System) for a refund.
On August 15, I received an email stating “YOUR RETURN IS BEING PROCESSED! Please allow 1 to 3 business days for your refund to be credited to your original payment method.”
It is now over two months later and I have not received a refund.
I have exchanged emails with New York & Company’s customer service. They say they have not received my return. I say, why did they email me that my return is being processed if they did not receive my return? They avoid answering that question and keep on insisting that they have not received my return.
I am at a loss of what to do next, but I do know that I will never order anything from New York & Company again and I will never again show their wares in the Femulate Her slot.